Terms and conditionsTerms and conditions

This website is not yet connected to the hotel’s reservations system. A booking made here is saved in your browser and gives you a reference number, but it is a request until the hotel confirms it. To confirm, please call reservations on +91 98001 95852 or email info@thegrand.in with your reference.

Tariffs are per room per night in Indian rupees and are shown before GST. GST is added at the rate that applies to the tariff: currently 5% on rooms up to ₹7,500 per night and 18% above that. Extras such as transfers, extra beds and décor attract GST separately.

No payment is taken online. You pay at the hotel, by card, UPI or cash, when you check out. The hotel may ask for an advance for some dates or for large bookings, and will tell you before it does.

Rates and rooms are subject to availability until confirmed. Promotional codes and offers carry their own conditions, which are shown with each offer.

Each room type sleeps a set number of guests, shown when you book. One extra bed per room can be added for a charge. For more than five rooms, or a block of rooms for a wedding party, please book through our reservations team.

Please give accurate details when you book. The name on the booking should match the photo ID of the guest checking in.

The 48-hour period is counted back from 12:00 on your arrival date. To cancel or change a booking, use the Manage booking page on the device you booked from, or call reservations on +91 98001 95852.

If you leave earlier than planned, please tell the front desk as soon as you can. Nights already used are charged in full; any other charge for a shortened stay depends on the rate you booked and will be explained at the desk.

Our aim is that you leave satisfied. If something about your stay falls short, please tell the duty manager while you are with us so we can put it right. If a complaint is genuine and verified, we will consider a full or partial refund of the charge concerned.

Where a refund is due, it is made to the original method of payment: card payments are refunded to the same card, and UPI or other online payments to the same account. Refunds are usually processed within 7 to 10 working days of approval, though your bank may take longer to show them.

If the hotel has to cancel your booking for reasons within its control, we will refund any advance you have paid in full. Banquet and event bookings follow the payment and cancellation terms in the event agreement signed with our sales team.

Check-in is from 12:00 and check-out is by 11:00. Reception is open 24 hours.

Early check-in and late check-out depend on availability. You can add either as an extra when you book, or ask reception on the day; a charge applies.

As Indian law and local police regulations require, every guest must show a valid government-issued photo ID at check-in, such as an Aadhaar card, passport, driving licence or voter ID card. Guests from outside India must show their passport and a valid visa, and the hotel submits the registration details the law requires to the authorities.

The hotel may refuse check-in to any guest who cannot show valid ID. In that case the booking is treated as a no-show.

• The swimming pool on the 2nd floor and the gym on the 3rd floor are for hotel guests only. Children must be accompanied by an adult in the pool and the gym at all times.
• Smoking is not permitted in public areas of the hotel. Please ask reception about rooms and areas where smoking is allowed.
• Alcohol is served in the Mercury lounge bar and through in-room dining only to guests of legal drinking age, in line with West Bengal’s excise rules.
• Visitors to guest rooms must be registered at reception.
• Pets are not permitted in the hotel.
• Guests are responsible for any damage to hotel property caused by them or their visitors, and may be charged for repairs or replacement.
• The hotel may ask a guest to leave, without refund, if their conduct puts other guests or staff at risk or seriously disturbs them.

An enquiry sent through this website does not reserve a venue. Banquet and event bookings are confirmed only by a written agreement with our sales team, which sets out the menu, numbers, payment schedule and cancellation terms for your event.

Sky-View is an open-air venue. Please agree a plan for bad weather with our sales team when you book it.

All logos, names, text and photographs on this website are owned by Swarn Hotels LLP or used under licence. You may not copy, sell, change or publish them for any public or commercial purpose without our written permission.

You must not try to break or test the security of this website, access data that is not meant for you, interfere with the service (for example by overloading it or uploading harmful code), or use it to send unsolicited messages. Doing so may lead to civil or criminal liability, and we may report it to the authorities.

You must not use this website to send or store anything unlawful, anything that infringes another person’s copyright, trademark or privacy, or anything defamatory, obscene, threatening or abusive.

We try to keep the information on this website accurate, but tariffs, menus, timings and photographs may change. Where the website and the hotel’s written confirmation differ, the confirmation applies.

We take reasonable care of our guests and their belongings. Please keep money, jewellery and other valuables with you or hand them to reception for safekeeping. The hotel’s liability for guests’ property is limited to what Indian law provides.

This website is provided as it is. We are not liable for any indirect or consequential loss, such as lost profits, lost data or damage to your device, that results from using or being unable to use it, or for the content of other websites it links to.

In any case, our total liability to you for any claim connected with a booking is limited to the amount you paid to the hotel for that booking. Nothing in these terms limits any liability that cannot be limited under Indian law.

You agree to indemnify the hotel, its officers and staff against claims or losses that arise from your misuse of this website or your breach of these terms.

These terms are governed by the laws of India. Any dispute arising from them, from a booking or from the use of this website is subject to the exclusive jurisdiction of the courts at Asansol, West Bengal.

For questions about these terms or a booking, please call reception on +91 98003 08888, reservations on +91 98001 95852, or email info@thegrand.in.