Who we are
This website belongs to The Grand, a hotel at 30, G.T. Road, Ushagram, Asansol-713303, West Bengal. The hotel is owned and managed by Swarn Hotels LLP. In this policy, “we”, “us” and “the hotel” mean Swarn Hotels LLP and The Grand; “you” means anyone who uses this website.
We publish this policy under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and we will follow the Digital Personal Data Protection Act, 2023 as its provisions come into force.
By using this website, or by sending us your details through it, you agree to this policy. If you do not agree, please do not submit your details here; you can always call or write to us instead.
What we collect
We only collect what you type into a form on this website. Depending on the form, that is your name, phone number and email address; your arrival and departure dates, number of guests, room choice and any special requests; the date, number of guests and occasion for a table or an event; and, for a job application, the department you are applying to and the details you choose to share.
We do not ask for card or bank details on this website, because no payment is taken online. We do not ask for passwords, medical records, biometric information or any other sensitive personal data.
When you stay with us, the front desk records the identity details that the law requires hotels in India to keep. That happens in person at the hotel, not on this website.
Where your information is kept at the moment
Please read this part carefully. This website is not yet connected to the hotel’s reservations or email systems. When you make a booking, reserve a table, send an enquiry or apply for a job, your details are saved only in your own web browser, on the device you used (in what is called the browser’s local storage). They are not sent to the hotel, and the hotel cannot see them.
That means a booking or enquiry made here is not confirmed until you speak to us. To confirm it, please call reservations on +91 98001 95852, call reception on +91 98003 08888, or email info@thegrand.in with the reference number the website gave you.
You can remove this information at any time by clearing this website’s data in your browser settings. If you used a shared or public computer, we suggest you do that before you leave it.
When the hotel connects this website to its own systems, your details will be sent securely to the hotel instead, and we will update this policy before that happens.
How we use your information
Once you share your details with the hotel, we use them to confirm and manage your stay, table or event; to reply to your questions; to consider your job application; to keep the records that tax and hotel regulations require; and to improve our service.
We do not sell your information, and we do not send you promotional messages unless you ask us to.
Cookies and browser storage
This website uses your browser’s storage to remember things for you: a booking in progress, the bookings and forms you have sent, and small preferences such as a chosen tab. None of this is used for advertising.
We do not use advertising cookies. The company that hosts this website may keep standard technical logs, such as IP addresses and the pages requested, to keep the website secure and working well.
When we share information
We do not share your personal information with anyone outside the hotel without your consent, except in these limited cases:
- When the law, a court or a government agency requires it, for example to verify identity or to prevent, detect or investigate offences, including cyber incidents. We make such disclosures in good faith and only as far as the law requires.
- Within Swarn Hotels LLP and its staff, where they need your details to look after your booking, event or application. Everyone who handles your information must keep it confidential and use it only as this policy allows.
Links to other websites
This website links to other services, such as Google Maps, Instagram, Facebook and WhatsApp. This policy covers our website only. When you follow a link, the other service’s own privacy policy applies, and we are not responsible for how it handles your information.
Keeping information safe
We take reasonable steps to protect information from unauthorised access, change, disclosure or loss, and we review how we collect and store it. This website is served over an encrypted connection.
No system is completely secure, and information sent over the internet can be intercepted. Because your form details currently sit in your own browser, anyone who can use your device may also be able to see them, so please keep your device secure.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required by law to keep it. Write to the grievance officer below and we will help.
Changes to this policy
We may update this policy as the website or the law changes. The date at the top of this page shows when it was last changed. We will always handle your information under the policy that applied when you gave it to us, unless you agree otherwise.
Grievance officer
If you have a concern or complaint about your information or about the content of this website, please write to our grievance officer. We will acknowledge it and aim to resolve it within one month.
Mr Rakesh Sharma, Grievance Officer, The Grand (a unit of Swarn Hotels LLP), 30, G.T. Road, Ushagram, Asansol-713303. Email: gm@thegrand.in. Phone: +91 74777 95567 / +91 98003 08888.